This incident has been resolved. Service for SIMs using IMSI range 20416 has remained stable throughout the monitoring period, and devices are connecting and establishing data sessions as normal.
The issue was caused by an incident at one of our upstream network partners following planned maintenance on their side. We are following up with the partner to understand the root cause and provide an incident report thereafter.
If you still see devices that are unable to connect, please contact our support team.
Posted Nov 08, 2026 - 15:31 CET
Update
Service for SIMs using IMSI range 20416 has fully recovered. Network traffic and data sessions are back to normal, stable levels, and devices are able to establish new data sessions as expected.
We will continue to monitor network performance. If you still see devices that are unable to connect, we recommend rebooting the device or resetting the modem, and contacting our support team if the issue persists.
Posted Nov 08, 2026 - 14:28 CET
Update
Service for SIMs using IMSI range 20416 has largely recovered, and the number of active data sessions is almost back to normal levels. Most affected devices have now reconnected.
We are still seeing elevated network activity as remaining devices re-establish their connections, so some devices may take a little longer to come back online.
We will continue to monitor and post a further update once we have confirmed full recovery.
Posted Nov 08, 2026 - 13:58 CET
Monitoring
Our upstream network partner is implementing a fix, and we are beginning to see service recover for SIMs using IMSI range 20416. Devices are gradually regaining the ability to establish new data sessions.
Devices that were unable to connect during the incident may take some time to reconnect. If a device has not reconnected, we recommend rebooting it or resetting the modem.
We are continuing to monitor the situation and will post a further update once we have confirmed full recovery.
Posted Nov 08, 2026 - 13:36 CET
Update
We remain in close contact with the partner and will post an update as soon as the fix is in place.
Posted Nov 08, 2026 - 12:54 CET
Identified
Our upstream network partner has confirmed they are working on a temporary solution to restore service. Devices on SIMs using IMSI range 20416 may continue to fail to establish new data sessions until then, while active sessions remain unaffected.
Posted Nov 08, 2026 - 12:54 CET
Investigating
Since approximately 09:15 CET, devices on SIMs using an IMSI starting with 20416 are failing to establish new data sessions. Devices with an active session are not affected, but devices that disconnect or reboot may be unable to reconnect. SIMs on other IMSI profiles are not affected.
The issue has been traced to an incident at one of our upstream network partners following planned maintenance on their side. We are in direct contact with the partner and have escalated the issue. No estimated resolution time is available yet.
We are continuing to investigate issues on IMSI range 20416.
Posted Nov 08, 2026 - 11:57 CET
This incident affected: Network Operators and Network.