Update - We are continuing to monitor for any further issues.
Dec 02, 2022 - 11:32 CET
Update - We are continuing to monitor for any further issues.
Oct 28, 2022 - 14:21 CEST
Monitoring - A couple of networks are closing LTE-M connections after they are created as a way to reject LTE-M. However, this method is causing issues as devices are registering these networks as the last successful connections. Without manual intervention on the network list side, it results in a connection loop where data is not able to be sent.

We have been in touch with them regarding incorrect handling of LTE-M rejections per the standards. We are currently witnessing no action on their part to resolve the issue. Unfortunately, our SLA on LTE for these networks does not extend specifically to LTE-M.
We have also requested that in the signaling that communicates that it is LTE-M instead of LTE. This is something that has been introduced in later standards and would allow us to differentiate between the two technologies and actively block LTE-M. This would prevent the device from attaching to the network and saving these networks as the last known network.

We are now advising all clients who utilize LTE-M in the affected countries to take these networks off their Network List until further notice. We cannot promise a time period for when LTE-M will be accessible on these networks, but we will continue to test LTE-M and monitor the results. Because of the way the network closes a connection, the device will need to be authorized again the next time it attempts to connect. This allows us to block and push the device onto another LTE-M network in the affected country.

Current networks identified:

LTE-M
Vodafone, Germany
Bouygues Telecom, France

NB-IoT
Orange (206-10), Belgium

Oct 19, 2022 - 10:35 CEST
Network Operators
Degraded Performance
External Connectivity
Operational
North America Operational
Europe Operational
Asia-Pacific Operational
Central and South America & Caribbean Operational
Middle East & Africa Operational
Network
Operational
90 days ago
99.95 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
Webhooks Operational
90 days ago
100.0 % uptime
Today
App Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Connectors Operational
90 days ago
100.0 % uptime
Today
TLS Operational
90 days ago
100.0 % uptime
Today
HTTPS Operational
90 days ago
100.0 % uptime
Today
AWS IoT Core Operational
90 days ago
100.0 % uptime
Today
Microsoft Azure DPS (beta) Operational
MQTT (beta) Operational
VPN Operational
90 days ago
100.0 % uptime
Today
IPSec Operational
90 days ago
100.0 % uptime
Today
OpenVPN
Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
During the maintenance window we will be increasing our announced subnet range towards our GRX provider.

When we start the change we will redirect the load to other devices before applying the configurations. It will be done in a rolling fashion, as we try to reduce any potential downtime.

Posted on Sep 07, 2023 - 14:55 CEST
Past Incidents
Sep 24, 2023

No incidents reported today.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023
Resolved - This incident has been resolved.
Sep 20, 17:47 CEST
Monitoring - All devices are unblocked, and should be able to reconnect. We are monitoring our systems to ensure they are stable, and diving into figuring out the root cause
Sep 20, 16:01 CEST
Update - We are continuing to unblock sims together with our signalling provider
Sep 20, 15:20 CEST
Update - We are continuing to unblock sims together with our signalling provider
Sep 20, 14:26 CEST
Update - We are working with our signalling provider to identify and fix the issue
Sep 20, 13:34 CEST
Update - We are continuing to unblock our SIMs as new infrastructure is coming online.
Sep 20, 12:52 CEST
Update - We have currently blocked the majority of our SIMs and will slowly open up again in subranges.
Sep 20, 12:11 CEST
Update - We are continuing to se Degraded Performance with devices having a hard time to connect. we are working to deploy additional resources to alleviate the issue.
Sep 20, 11:27 CEST
Investigating - We are seeing some instability when devices are trying to connect, putting aditional pressure on our infrastructure. The issue started at 08:00 UTC, and we are investigating the issue.
We are putting additional resources into our infrastructure, to help alleviate the issue

Sep 20, 10:36 CEST
Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.

Sep 14, 2023

No incidents reported.

Sep 13, 2023

No incidents reported.

Sep 12, 2023

No incidents reported.

Sep 11, 2023
Resolved - The systems have been running stable for a few hours, so we will mark this as resolved.
Once the root cause has been identified, we will update this post with more details.

Update: Our upstream signalling provider has confirmed that this was caused by an issue in one of their systems

Sep 11, 22:48 CEST
Update - We are still investigating the root cause. All systems continue to run stable.
Sep 11, 21:29 CEST
Monitoring - Systems are coming back up. We are investigating the root cause, but devices should be able to connect again.
Sep 11, 19:41 CEST
Investigating - We have noticed that a large ammount of devices are having issues authenticating to the network. We are investigating the issue and will update soon.
Sep 11, 19:28 CEST
Sep 10, 2023

No incidents reported.