Update - We are continuing to monitor for any further issues.
Dec 02, 2022 - 11:32 CET
Update - We are continuing to monitor for any further issues.
Oct 28, 2022 - 14:21 CEST
Monitoring - A couple of networks are closing LTE-M connections after they are created as a way to reject LTE-M. However, this method is causing issues as devices are registering these networks as the last successful connections. Without manual intervention on the network list side, it results in a connection loop where data is not able to be sent.

We have been in touch with them regarding incorrect handling of LTE-M rejections per the standards. We are currently witnessing no action on their part to resolve the issue. Unfortunately, our SLA on LTE for these networks does not extend specifically to LTE-M.
We have also requested that in the signaling that communicates that it is LTE-M instead of LTE. This is something that has been introduced in later standards and would allow us to differentiate between the two technologies and actively block LTE-M. This would prevent the device from attaching to the network and saving these networks as the last known network.

We are now advising all clients who utilize LTE-M in the affected countries to take these networks off their Network List until further notice. We cannot promise a time period for when LTE-M will be accessible on these networks, but we will continue to test LTE-M and monitor the results. Because of the way the network closes a connection, the device will need to be authorized again the next time it attempts to connect. This allows us to block and push the device onto another LTE-M network in the affected country.

Current networks identified:

LTE-M
Vodafone (262-02), Germany
Bouygues Telecom (208-20), France
Vodafone (230-03), Czech Republic
O2 (234-10), UK

NB-IoT
Orange (206-10), Belgium

Oct 19, 2022 - 10:35 CEST
Network Operators ? Operational
External Connectivity ? Operational
North America Operational
Europe Operational
Asia-Pacific Operational
Central and South America & Caribbean Operational
Middle East & Africa Operational
Network ? Operational
90 days ago
99.45 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
Webhooks Operational
90 days ago
100.0 % uptime
Today
App Operational
90 days ago
99.98 % uptime
Today
API Operational
90 days ago
99.98 % uptime
Today
Connectors Operational
90 days ago
100.0 % uptime
Today
TLS Operational
90 days ago
100.0 % uptime
Today
HTTPS Operational
90 days ago
100.0 % uptime
Today
AWS IoT Core Operational
90 days ago
100.0 % uptime
Today
Microsoft Azure DPS (beta) Operational
MQTT (beta) Operational
VPN Operational
90 days ago
100.0 % uptime
Today
IPSec Operational
90 days ago
100.0 % uptime
Today
OpenVPN ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Apr 23, 2024

No incidents reported today.

Apr 22, 2024
Resolved - This issue has now been resolved and we have validated that the roll back worked without any side effects. All systems are fully operational and functioning as expected. We appreciate your understanding.
Apr 22, 10:49 CEST
Monitoring - We've identified the issue and rolled back the change that caused it. We're continuing to monitor the situation.
Apr 22, 10:45 CEST
Investigating - We're currently experiencing higher than usual database response times which trickles into slower API and Webhooks response times. This in turn affects the web application.

We are currently investigating what the issue(s) might be.

Apr 22, 10:38 CEST
Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024
Resolved - The incident was a false alarm. Internal testing equipment gave false alerts.
Internal testing equipment has been reset, and no alerts are firing.
No customer-facing degradation in performance has been detected in the incident periode.
Our team apologizes for any inconvenience.

Apr 18, 02:49 CEST
Investigating - We’re aware of instability in Connectors. We see that AWS and AZURE connectors are not responding. Our team is actively investigating.
Apr 18, 02:20 CEST
Apr 17, 2024

No incidents reported.

Apr 16, 2024
Completed - The scheduled maintenance has been completed.
Apr 16, 14:00 CEST
Update - Sorry for the inconvenience, we are extending the maintenance window as we require more time to monitor the change.
Apr 16, 12:58 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 10:00 CEST
Scheduled - On April 16th, our team will upgrade our DRA/DEA components. The upgrade will be performed in a rolling fashion, so they will upgrade one device at a time, causing the instance to fail over its current traffic to another instance.
Mar 21, 13:01 CET
Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024

No incidents reported.