Update - We are continuing to monitor for any further issues.
Dec 02, 2022 - 11:32 CET
Update - We are continuing to monitor for any further issues.
Oct 28, 2022 - 14:21 CEST
Monitoring - A couple of networks are closing LTE-M connections after they are created as a way to reject LTE-M. However, this method is causing issues as devices are registering these networks as the last successful connections. Without manual intervention on the network list side, it results in a connection loop where data is not able to be sent.

We have been in touch with them regarding incorrect handling of LTE-M rejections per the standards. We are currently witnessing no action on their part to resolve the issue. Unfortunately, our SLA on LTE for these networks does not extend specifically to LTE-M.
We have also requested that in the signaling that communicates that it is LTE-M instead of LTE. This is something that has been introduced in later standards and would allow us to differentiate between the two technologies and actively block LTE-M. This would prevent the device from attaching to the network and saving these networks as the last known network.

We are now advising all clients who utilize LTE-M in the affected countries to take these networks off their Network List until further notice. We cannot promise a time period for when LTE-M will be accessible on these networks, but we will continue to test LTE-M and monitor the results. Because of the way the network closes a connection, the device will need to be authorized again the next time it attempts to connect. This allows us to block and push the device onto another LTE-M network in the affected country.

Current networks identified:

LTE-M
Vodafone (262-02), Germany
Bouygues Telecom (208-20), France
Vodafone (230-03), Czech Republic
O2 (234-10), UK

NB-IoT
Orange (206-10), Belgium

Oct 19, 2022 - 10:35 CEST
Network Operators ? Operational
External Connectivity ? Operational
North America Operational
Europe Operational
Asia-Pacific Operational
Central and South America & Caribbean Operational
Middle East & Africa Operational
Network ? Operational
SMS Operational
90 days ago
100.0 % uptime
Today
Webhooks Operational
90 days ago
100.0 % uptime
Today
App Operational
90 days ago
99.97 % uptime
Today
API Operational
90 days ago
99.97 % uptime
Today
Connectors Operational
90 days ago
100.0 % uptime
Today
TLS Operational
90 days ago
100.0 % uptime
Today
HTTPS Operational
90 days ago
100.0 % uptime
Today
AWS IoT Core Operational
90 days ago
100.0 % uptime
Today
Microsoft Azure DPS (beta) Operational
MQTT (beta) Operational
VPN Operational
90 days ago
100.0 % uptime
Today
IPSec Operational
90 days ago
100.0 % uptime
Today
OpenVPN ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jun 17, 2024

No incidents reported today.

Jun 16, 2024

No incidents reported.

Jun 15, 2024

No incidents reported.

Jun 14, 2024

No incidents reported.

Jun 13, 2024

No incidents reported.

Jun 12, 2024

No incidents reported.

Jun 11, 2024

No incidents reported.

Jun 10, 2024

No incidents reported.

Jun 9, 2024

No incidents reported.

Jun 8, 2024

No incidents reported.

Jun 7, 2024

No incidents reported.

Jun 6, 2024
Resolved - After continued monitoring we are pleased to say that all systems are performing nominally and that this issue has been resolved.
We appreciate your patience and apologize for any inconvenience caused.

Jun 6, 19:31 CEST
Update - We're pleased to let you know that the issues affecting signaling and device authentication have been resolved. We are continuing to monitor the core systems and network for stability at this time.
Jun 6, 18:40 CEST
Update - There are no new updates at this time. We still are seeing improvements and recovery of devices. We expect more devices to recover in the coming period.

We will continue to provide regular, hourly updates. Thank you for your patience and understanding.

Jun 6, 17:57 CEST
Update - We are seeing improvements and recovery of devices. We expect more devices to recover in the coming period.

We will continue to provide regular, hourly updates. Thank you for your patience and understanding.

Jun 6, 17:19 CEST
Update - We continue to monitor the network and are now seeing devices coming back online. We expect more devices to come back online in the coming period.
We will continue to provide regular, hourly updates. Thank you for your patience and understanding.

Jun 6, 16:35 CEST
Monitoring - We have implemented a fix and have seen the network stability improve. We expect to see devices coming back online in the coming period.
We will continue to provide regular hourly updates. Thank you for your patience and understanding.

Jun 6, 15:43 CEST
Update - We are still working on implementing a fix. There are no further updates at this time. Please keep in mind that the ongoing situation only affects a subset of devices; and there may be a fluctuation in devices that experience degraded performance while conditions improve.

We will continue to provide regular hourly updates. Thank you for your patience and understanding.

Jun 6, 15:06 CEST
Identified - We have identified the issue causing instability and we are implementing a fix to imitate further issues.
We'll provide more updates as we progress. Thank you for your patience.

Jun 6, 14:21 CEST
Investigating - Identified - Since 2024-06-06 10.55 UTC we have been noticing an increased amount of signaling causing issues with the signaling part of the authentication. This may result in increased or dropped device authentication during this time. We are working on stabilizing our systems.
Jun 6, 13:42 CEST
Jun 5, 2024

No incidents reported.

Jun 4, 2024

No incidents reported.

Jun 3, 2024

No incidents reported.