Update - We are continuing to monitor for any further issues.
Dec 02, 2022 - 11:32 CET
Update - We are continuing to monitor for any further issues.
Oct 28, 2022 - 14:21 CEST
Monitoring - A couple of networks are closing LTE-M connections after they are created as a way to reject LTE-M. However, this method is causing issues as devices are registering these networks as the last successful connections. Without manual intervention on the network list side, it results in a connection loop where data is not able to be sent.

We have been in touch with them regarding incorrect handling of LTE-M rejections per the standards. We are currently witnessing no action on their part to resolve the issue. Unfortunately, our SLA on LTE for these networks does not extend specifically to LTE-M.
We have also requested that in the signaling that communicates that it is LTE-M instead of LTE. This is something that has been introduced in later standards and would allow us to differentiate between the two technologies and actively block LTE-M. This would prevent the device from attaching to the network and saving these networks as the last known network.

We are now advising all clients who utilize LTE-M in the affected countries to take these networks off their Network List until further notice. We cannot promise a time period for when LTE-M will be accessible on these networks, but we will continue to test LTE-M and monitor the results. Because of the way the network closes a connection, the device will need to be authorized again the next time it attempts to connect. This allows us to block and push the device onto another LTE-M network in the affected country.

Current networks identified:

LTE-M
Vodafone, Germany
Bouygues Telecom, France

Nb-IoT
Orange (206-10), Belgium

Oct 19, 2022 - 10:35 CEST
Network Operators ? Degraded Performance
90 days ago
100.0 % uptime
Today
Network Operational
90 days ago
99.44 % uptime
Today
Webhooks Operational
90 days ago
99.62 % uptime
Today
App Operational
90 days ago
100.0 % uptime
Today
OpenVPN ? Operational
90 days ago
99.69 % uptime
Today
Connectors Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Support for TLSv1.0 and TLSv1.1 will be discontinued for communication with our API (https://api.onomondo.com). This change will take effect from 15/04/2023 11:00 UTC.

We strongly recommend that you update your systems to use TLSv1.2 or higher as soon as possible to ensure uninterrupted service.

Posted on Jan 10, 2023 - 09:27 CET
Past Incidents
Mar 30, 2023

No incidents reported today.

Mar 29, 2023

No incidents reported.

Mar 28, 2023

No incidents reported.

Mar 27, 2023
Resolved - From 10:05 to 10:30UTC app.onomondo.com was down. This was due to a botched deployment. The botched deployment has been rolled back.
Mar 27, 12:00 CEST
Mar 26, 2023

No incidents reported.

Mar 25, 2023

No incidents reported.

Mar 24, 2023

No incidents reported.

Mar 23, 2023

No incidents reported.

Mar 22, 2023

No incidents reported.

Mar 21, 2023

No incidents reported.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023
Resolved - All traffic is back to normal
Mar 16, 19:03 CET
Update - We are seeing the load on our infrastructure decrease and devices on all network types are coming back online at a steady pace.
We will keep monitoring until we are sure we are back to normal.

Mar 16, 16:20 CET
Update - We are continuing to monitor for any further issues.
Mar 16, 13:07 CET
Update - We are continuing to monitor for any further issues.

But we are seeing stable connections on 4G, however 2G and 3G are still impacted by signalling storm

Mar 16, 11:28 CET
Update - We are continuing to monitor for any further issues.
Mar 16, 10:17 CET
Update - We are continuing to monitor for any further issues.
Mar 16, 09:20 CET
Update - We are continuing to monitor for any further issues.
Mar 16, 08:23 CET
Update - It looks like 2G and 3G signalling has also been affected since 04:50 UTC.
We are still monitoring the situation and working on mitigating the issues.

Mar 16, 07:13 CET
Monitoring - Our IPX partner has been having signalling issues since 02:50 UTC, resulting in higher load on our signalling servers.
From what we can see in our metrics, this does not look like it has a major impact on our network, but there is a risk that devices can experience issues when trying to connect to 4G networks.
We are monitoring the situation and will update this as we have more news.

Mar 16, 05:49 CET