Update - We are continuing to monitor for any further issues.
Dec 02, 2022 - 11:32 CET
Update - We are continuing to monitor for any further issues.
Oct 28, 2022 - 14:21 CEST
Monitoring - A couple of networks are closing LTE-M connections after they are created as a way to reject LTE-M. However, this method is causing issues as devices are registering these networks as the last successful connections. Without manual intervention on the network list side, it results in a connection loop where data is not able to be sent.

We have been in touch with them regarding incorrect handling of LTE-M rejections per the standards. We are currently witnessing no action on their part to resolve the issue. Unfortunately, our SLA on LTE for these networks does not extend specifically to LTE-M.
We have also requested that in the signaling that communicates that it is LTE-M instead of LTE. This is something that has been introduced in later standards and would allow us to differentiate between the two technologies and actively block LTE-M. This would prevent the device from attaching to the network and saving these networks as the last known network.

We are now advising all clients who utilize LTE-M in the affected countries to take these networks off their Network List until further notice. We cannot promise a time period for when LTE-M will be accessible on these networks, but we will continue to test LTE-M and monitor the results. Because of the way the network closes a connection, the device will need to be authorized again the next time it attempts to connect. This allows us to block and push the device onto another LTE-M network in the affected country.

Current networks identified:
Vodafone, Germany
Bouygues Telecom, France

Oct 19, 2022 - 10:35 CEST
Network Operators ? Degraded Performance
90 days ago
100.0 % uptime
Today
Network Operational
90 days ago
99.99 % uptime
Today
Webhooks Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
App Operational
90 days ago
100.0 % uptime
Today
OpenVPN ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
GRX Infrastructure upgrades Jan 31, 2023 12:00-13:00 CET
Update - We will be undergoing scheduled maintenance during this time.
Jan 16, 2023 - 17:18 CET
Scheduled - We are continuing work on upgrading our GRX core This is the second of 2 planned changes.
Jan 16, 2023 - 17:11 CET
Support for TLSv1.0 and TLSv1.1 will be discontinued for communication with our API (https://api.onomondo.com). This change will take effect from 15/04/2023 11:00 UTC.

We strongly recommend that you update your systems to use TLSv1.2 or higher as soon as possible to ensure uninterrupted service.

Posted on Jan 10, 2023 - 09:27 CET
Past Incidents
Jan 29, 2023

No incidents reported today.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023

No incidents reported.

Jan 24, 2023

No incidents reported.

Jan 23, 2023
Resolved - From 05:46 UTC to 05:49 UTC we had a spike in network instability that can have effected up 75% of all devices online at that time.
We are investigating how to best minimize the impact of these events.

Jan 23, 07:00 CET
Jan 22, 2023
Resolved - From 10:58 UTC to 11:02 UTC we had a spike in network instability that can have effected up 75% of all devices online at that time.
Jan 22, 11:00 CET
Jan 21, 2023

No incidents reported.

Jan 20, 2023

No incidents reported.

Jan 19, 2023

No incidents reported.

Jan 18, 2023

No incidents reported.

Jan 17, 2023

No incidents reported.

Jan 16, 2023

No incidents reported.

Jan 15, 2023

No incidents reported.