Update - We are continuing to monitor for any further issues.
Dec 02, 2022 - 11:32 CET
Update - We are continuing to monitor for any further issues.
Oct 28, 2022 - 14:21 CEST
Monitoring - A couple of networks are closing LTE-M connections after they are created as a way to reject LTE-M. However, this method is causing issues as devices are registering these networks as the last successful connections. Without manual intervention on the network list side, it results in a connection loop where data is not able to be sent.
We have been in touch with them regarding incorrect handling of LTE-M rejections per the standards. We are currently witnessing no action on their part to resolve the issue. Unfortunately, our SLA on LTE for these networks does not extend specifically to LTE-M. We have also requested that in the signaling that communicates that it is LTE-M instead of LTE. This is something that has been introduced in later standards and would allow us to differentiate between the two technologies and actively block LTE-M. This would prevent the device from attaching to the network and saving these networks as the last known network.
We are now advising all clients who utilize LTE-M in the affected countries to take these networks off their Network List until further notice. We cannot promise a time period for when LTE-M will be accessible on these networks, but we will continue to test LTE-M and monitor the results. Because of the way the network closes a connection, the device will need to be authorized again the next time it attempts to connect. This allows us to block and push the device onto another LTE-M network in the affected country.
Current networks identified:
LTE-M Vodafone, Germany Bouygues Telecom, France
Nb-IoT Orange (206-10), Belgium
Oct 19, 2022 - 10:35 CEST
Network Operators
?
Degraded Performance
90 days ago
100.0
% uptime
Today
Network
Operational
90 days ago
99.66
% uptime
Today
Webhooks
Operational
90 days ago
99.72
% uptime
Today
App
Operational
90 days ago
100.0
% uptime
Today
OpenVPN
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Operational
90 days ago
100.0
% uptime
Today
Connectors
Operational
90 days ago
100.0
% uptime
Today
API
Operational
90 days ago
99.93
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
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Related
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Resolved -
The webhooks service handling the delivery of SMSes from devices to our platform and our customers, crashed at 2023-05-24 22:40 UTC. The service was recovered at 2023-05-26 08:10. Alerting has been fixed and a service fix is in the works.
May 25, 00:30 CEST