Update - We are continuing to monitor for any further issues.
Dec 02, 2022 - 11:32 CET
Update - We are continuing to monitor for any further issues.
Oct 28, 2022 - 14:21 CEST
Monitoring - A couple of networks are closing LTE-M connections after they are created as a way to reject LTE-M. However, this method is causing issues as devices are registering these networks as the last successful connections. Without manual intervention on the network list side, it results in a connection loop where data is not able to be sent.

We have been in touch with them regarding incorrect handling of LTE-M rejections per the standards. We are currently witnessing no action on their part to resolve the issue. Unfortunately, our SLA on LTE for these networks does not extend specifically to LTE-M.
We have also requested that in the signaling that communicates that it is LTE-M instead of LTE. This is something that has been introduced in later standards and would allow us to differentiate between the two technologies and actively block LTE-M. This would prevent the device from attaching to the network and saving these networks as the last known network.

We are now advising all clients who utilize LTE-M in the affected countries to take these networks off their Network List until further notice. We cannot promise a time period for when LTE-M will be accessible on these networks, but we will continue to test LTE-M and monitor the results. Because of the way the network closes a connection, the device will need to be authorized again the next time it attempts to connect. This allows us to block and push the device onto another LTE-M network in the affected country.

Current networks identified:

LTE-M
Vodafone (262-02), Germany
Bouygues Telecom (208-20), France
Vodafone (230-03), Czech Republic
O2 (234-10), UK

NB-IoT
Orange (206-10), Belgium

Oct 19, 2022 - 10:35 CEST
Network Operators ? Operational
External Connectivity ? Operational
North America Operational
Europe Operational
Asia-Pacific Operational
Central and South America & Caribbean Operational
Middle East & Africa Operational
Network ? Operational
SMS Operational
90 days ago
100.0 % uptime
Today
Webhooks Operational
90 days ago
100.0 % uptime
Today
App Operational
90 days ago
99.97 % uptime
Today
API Operational
90 days ago
99.97 % uptime
Today
Connectors Operational
90 days ago
100.0 % uptime
Today
TLS Operational
90 days ago
100.0 % uptime
Today
HTTPS Operational
90 days ago
100.0 % uptime
Today
AWS IoT Core Operational
90 days ago
100.0 % uptime
Today
Microsoft Azure DPS (beta) Operational
MQTT (beta) Operational
VPN Operational
90 days ago
100.0 % uptime
Today
IPSec Operational
90 days ago
100.0 % uptime
Today
OpenVPN ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Database migration Jul 24, 2024 08:00-18:00 CEST
Update - We will be undergoing scheduled maintenance during this time.
Jul 12, 2024 - 07:40 CEST
Update - We will be undergoing scheduled maintenance during this time.
Jul 12, 2024 - 07:39 CEST
Update - We will be undergoing scheduled maintenance during this time.
Jul 11, 2024 - 16:33 CEST
Scheduled - We're scheduling a system upgrade to enhance our services.

We have scheduled the maintenance for July 24th. We expect it to start at 8:00 CET and last for 10 hours.
During this period, the API, web application, and Connectors may return incorrect or out-of-date SIM online status, location information, and network registrations.

The usage calculations shown in the web application can also be incorrect for the duration of the maintenance period.

The webhooks should function normally during this period.

We appreciate your patience and understanding.

This change does not affect core network functionality or device performance.

Jul 11, 2024 - 16:33 CEST
Past Incidents
Jul 18, 2024

No incidents reported today.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024

No incidents reported.

Jul 10, 2024

No incidents reported.

Jul 9, 2024

No incidents reported.

Jul 8, 2024

No incidents reported.

Jul 7, 2024

No incidents reported.

Jul 6, 2024

No incidents reported.

Jul 5, 2024

No incidents reported.

Jul 4, 2024

No incidents reported.