Update - We are continuing to monitor for any further issues.
Oct 28, 2022 - 14:21 CEST
Oct 28, 2022 - 14:21 CEST
Monitoring - A couple of networks are closing LTE-M connections after they are created as a way to reject LTE-M. However, this method is causing issues as devices are registering these networks as the last successful connections. Without manual intervention on the network list side, it results in a connection loop where data is not able to be sent.
We have been in touch with them regarding incorrect handling of LTE-M rejections per the standards. We are currently witnessing no action on their part to resolve the issue. Unfortunately, our SLA on LTE for these networks does not extend specifically to LTE-M.
We have also requested that in the signaling that communicates that it is LTE-M instead of LTE. This is something that has been introduced in later standards and would allow us to differentiate between the two technologies and actively block LTE-M. This would prevent the device from attaching to the network and saving these networks as the last known network.
We are now advising all clients who utilize LTE-M in the affected countries to take these networks off their Network List until further notice. We cannot promise a time period for when LTE-M will be accessible on these networks, but we will continue to test LTE-M and monitor the results. Because of the way the network closes a connection, the device will need to be authorized again the next time it attempts to connect. This allows us to block and push the device onto another LTE-M network in the affected country.
Current networks identified:
TDC, Denmark
Vodafone, Germany
Bouygues Telecom, France
Oct 19, 2022 - 10:35 CEST
We have been in touch with them regarding incorrect handling of LTE-M rejections per the standards. We are currently witnessing no action on their part to resolve the issue. Unfortunately, our SLA on LTE for these networks does not extend specifically to LTE-M.
We have also requested that in the signaling that communicates that it is LTE-M instead of LTE. This is something that has been introduced in later standards and would allow us to differentiate between the two technologies and actively block LTE-M. This would prevent the device from attaching to the network and saving these networks as the last known network.
We are now advising all clients who utilize LTE-M in the affected countries to take these networks off their Network List until further notice. We cannot promise a time period for when LTE-M will be accessible on these networks, but we will continue to test LTE-M and monitor the results. Because of the way the network closes a connection, the device will need to be authorized again the next time it attempts to connect. This allows us to block and push the device onto another LTE-M network in the affected country.
Current networks identified:
TDC, Denmark
Vodafone, Germany
Bouygues Telecom, France
Oct 19, 2022 - 10:35 CEST
Network Operators
?
Degraded Performance
Network
Operational
Webhooks
Operational
API
Operational
App
Operational
OpenVPN
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Updates to core infrastructure
Dec 14, 2022 22:00 - Dec 15, 2022 00:00 CET
We will be making an update to our core setup as part of the ongoing work to optimize and stabilize the network.
Expected impact:
Partial downtime on parts of the core infrastructure. This might be experienced for some devices as brief instability in the network.
Posted on Nov 23, 2022 - 13:12 CET
Expected impact:
Partial downtime on parts of the core infrastructure. This might be experienced for some devices as brief instability in the network.
Posted on Nov 23, 2022 - 13:12 CET