Resolved -
This incident has been resolved.
Oct 1, 22:25 CEST
Update -
SIM ranges are fully open
We have seen systems stabilize and all SIMs are unblocked from the network. We are continuing to monitor this situation for stability.
You should see SIMs coming back online at next authentication attempt.
Thank you for your patience.
Oct 1, 22:25 CEST
Update -
There are no updates at this time. We are gradually reopening SIM ranges in a controlled manner while monitoring the situation.
We'll provide more updates as we progress. Thank you for your patience.
Oct 1, 21:41 CEST
Update -
In order to recover all authentication issues, we blocked certain SIM range which might have resulted in dropped connections. We are currently working on reopening SIM ranges to improve device authentication performance. Please be aware that the ongoing issue may impact devices attempting to authenticate.
Connected devices may experience degraded performance if they undergo location updates or re-authentication. Our team is actively addressing this situation and will provide further updates as we make progress. Thank you for your patience.
Oct 1, 20:30 CEST
Update -
We continue to experience devices having issues to authentication (signaling) mainly on 2G and 3G. Devices using other technologies are less affected.
We continue to work on resolving the issue and appreciate the patience.
Oct 1, 19:07 CEST
Update -
We are continuing to be affected by issues at one of our IPX partners. Currently 2G and 3G devices are having trouble authenticating (signalling). Other technologies are affected, but to a lesser degree.
We are actively working to resolve the issue and appreciate your patience.
Oct 1, 17:44 CEST
Update -
is still being affected by issues at one of our IPX partners. We're continuing to work to resolve this and will share more updates as they become available. Thank you for your continued patience.
Oct 1, 16:13 CEST
Identified -
We're aware of the issues affecting signalling and device authentication due to issues with one of our upstream providers. We are actively working to resolve the issue. We apologize for any inconvenience and appreciate your patience.
Oct 1, 15:15 CEST