Identified - The issue has been identified and a fix is being implemented.
Nov 17, 2023 - 13:00 CET
Nov 17, 2023 - 13:00 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 17, 2023 - 09:29 CET
Nov 17, 2023 - 09:29 CET
Update - We are continuing to investigate this issue.
Nov 15, 2023 - 10:07 CET
Nov 15, 2023 - 10:07 CET
Investigating - We’re aware of reported SMS instability since October 27, 2023. Our team is actively investigating and has redeployed key components and enhanced monitoring to address this issue.
Nov 14, 2023 - 12:52 CET
Nov 14, 2023 - 12:52 CET
Update - We are continuing to monitor for any further issues.
Dec 02, 2022 - 11:32 CET
Dec 02, 2022 - 11:32 CET
Update - We are continuing to monitor for any further issues.
Oct 28, 2022 - 14:21 CEST
Oct 28, 2022 - 14:21 CEST
Monitoring - A couple of networks are closing LTE-M connections after they are created as a way to reject LTE-M. However, this method is causing issues as devices are registering these networks as the last successful connections. Without manual intervention on the network list side, it results in a connection loop where data is not able to be sent.
We have been in touch with them regarding incorrect handling of LTE-M rejections per the standards. We are currently witnessing no action on their part to resolve the issue. Unfortunately, our SLA on LTE for these networks does not extend specifically to LTE-M.
We have also requested that in the signaling that communicates that it is LTE-M instead of LTE. This is something that has been introduced in later standards and would allow us to differentiate between the two technologies and actively block LTE-M. This would prevent the device from attaching to the network and saving these networks as the last known network.
We are now advising all clients who utilize LTE-M in the affected countries to take these networks off their Network List until further notice. We cannot promise a time period for when LTE-M will be accessible on these networks, but we will continue to test LTE-M and monitor the results. Because of the way the network closes a connection, the device will need to be authorized again the next time it attempts to connect. This allows us to block and push the device onto another LTE-M network in the affected country.
Current networks identified:
LTE-M
Vodafone, Germany
Bouygues Telecom, France
NB-IoT
Orange (206-10), Belgium
Oct 19, 2022 - 10:35 CEST
We have been in touch with them regarding incorrect handling of LTE-M rejections per the standards. We are currently witnessing no action on their part to resolve the issue. Unfortunately, our SLA on LTE for these networks does not extend specifically to LTE-M.
We have also requested that in the signaling that communicates that it is LTE-M instead of LTE. This is something that has been introduced in later standards and would allow us to differentiate between the two technologies and actively block LTE-M. This would prevent the device from attaching to the network and saving these networks as the last known network.
We are now advising all clients who utilize LTE-M in the affected countries to take these networks off their Network List until further notice. We cannot promise a time period for when LTE-M will be accessible on these networks, but we will continue to test LTE-M and monitor the results. Because of the way the network closes a connection, the device will need to be authorized again the next time it attempts to connect. This allows us to block and push the device onto another LTE-M network in the affected country.
Current networks identified:
LTE-M
Vodafone, Germany
Bouygues Telecom, France
NB-IoT
Orange (206-10), Belgium
Oct 19, 2022 - 10:35 CEST
Network Operators
?
Operational
External Connectivity
?
Operational
North America
Operational
Europe
Operational
Asia-Pacific
Operational
Central and South America & Caribbean
Operational
Middle East & Africa
Operational
Network
?
Operational
SMS
Operational
Webhooks
Operational
App
Operational
API
Operational
Connectors
Operational
TLS
Operational
HTTPS
Operational
AWS IoT Core
Operational
Microsoft Azure DPS (beta)
Operational
MQTT (beta)
Operational
VPN
Operational
IPSec
Operational
OpenVPN
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Upgrading Amazon Broker Engine
Dec 12, 2023 10:00-14:30 CET
On December 12th between 10.00 CET- 14.30 CET we will be performing an upgrade of a core infrastructure service to increase stability and performance going forward.
Delayed messages delivery of Webhooks might occur.
Device connectivity is NOT expected to be affected during this maintenance window.
Posted on Nov 06, 2023 - 17:52 CET
Delayed messages delivery of Webhooks might occur.
Device connectivity is NOT expected to be affected during this maintenance window.
Posted on Nov 06, 2023 - 17:52 CET