Webhook Delays and Loss of Certain Retried Events

Incident Report for Onomondo

Resolved

On January 15, 2024, our internal queuing system underwent maintenance, specifically targeting the retry mechanism for webhooks.

This process required a temporary system reset, from ~2024-01-15T13:20:00Z to ~2024-01-15T13:27:00Z. As a result, any messages that needed to be resent during that period or were scheduled to be resent at a later point due to the receiving endpoint having responded with a faulty error code or having timed out were lost.

Please be assured that all other messages experienced only brief delays, and no data outside of this specific context was affected. We apologize for any inconvenience and appreciate your understanding.

Posted Jan 15, 2024 - 14:30 CET