Packet loss towards one of our GRX providers

Incident Report for Onomondo

Resolved

On January 14th, 2024, there was a high packet loss towards one of our GRX providers, causing some devices to have issues connecting to our network. This instance occurred between ~2024-01-14T16:45:00Z and ~2024-01-14T21:14:00Z.
This issue may have caused a degree of packet loss for devices, depending on reconnection timing during the timeframe mentioned. We apologize for any inconvenience and appreciate your understanding.

Posted Jan 14, 2024 - 17:00 CET