Maintenance: Moving router to new data center (2/2) - extension

Incident Report for Onomondo

Resolved

All systems are operational.
Posted Oct 02, 2025 - 18:29 CEST

Update

We are continuing to monitor and validate stability.
Posted Oct 02, 2025 - 17:47 CEST

Update

We are continuing to monitor and validate stability.
Posted Oct 02, 2025 - 16:03 CEST

Monitoring

We have completed the migration of one of our GRX routers to a new data center. Authentication on 4G-LTE has improved, but we are still seeing higher than expected traffic and are actively monitoring tunnel creation rates to validate long-term stability.
Posted Oct 02, 2025 - 14:34 CEST

Update

Consider this incident an extension of today's maintenance window, Maintenance: Moving router to new data center (2/2). The maintenance window prematurely closed and we still are working on our routers and identifying the source of the issue.
Posted Oct 02, 2025 - 13:24 CEST

Update

We are continuing to investigate this issue.
Posted Oct 02, 2025 - 13:06 CEST

Investigating

Onomondo is currently experiencing issues affecting signaling and authentication on 4G/LTE, which may impact connectivity. Our team is investigating, and we appreciate your patience.
Posted Oct 02, 2025 - 13:00 CEST
This incident affected: Network.