Traffic Monitor issues

Incident Report for Onomondo

Resolved

Between 2026-09-22 09:30 UTC and 2026-09-23 14:30 UTC, Traffic Monitor did not capture traffic. A firewall configuration error caused the copies of traffic meant for Traffic Monitor to be sent along the normal routing path instead. As a result, captures from this window are not available in Traffic Monitor, and affected devices and endpoints may have received duplicate packets.
Device connectivity was not interrupted, and no traffic left our network other than to its intended destination. TCP-based connections discard duplicates automatically. UDP-based applications without their own de-duplication may have processed some messages twice.
The configuration was corrected at 14:30 UTC on 2026-09-23. Traffic Monitor has been capturing normally since.

Posted Sep 22, 2026 - 11:30 CEST