All systems are now performing nominally. We have seen a full recovery in signalling and authentication rates. If you are still experiencing issues please contact our support team via support@onomondo.com.
Thank you again for your patience.
Posted Nov 03, 2026 - 14:15 CET
Monitoring
Our incident response team has identified the issue affecting signalling and authentication on IMSI range 23450; having applied a fix to this problem we are now observing rapid recovery and SIMs successfully re-authenticating. We are continuing to monitor the situation and will provide further updates shortly.
If you are still experiencing issues, please reach out to our Technical Support Team via support@onomondo.com
We apologise for the inconvenience and thank you for your patience.
Posted Nov 03, 2026 - 13:40 CET
Identified
Our incident response team are continuing to investigate. We have successfully identified a root cause affecting IMSI range 20416. We are observing improvements for both signalling and authentications on this range and devices should begin recovering shortly. We are continuing to investigate issues on IMSI range 23450 and expect to provide an update shortly.
Posted Nov 03, 2026 - 13:01 CET
Investigating
We are currently observing abnormal behaviour in all signalling and authentication of devices on our network. We are actively investigating the root cause and we will provide updates as soon as possible.